Online Training FAQ’s

If you do not see an answer to your question on this page, you can email us at or call us (858) 212-2941.

How do I register for a certain course?

You may register for a course simply by clicking on the ‘Register for course’ link under your desired course from the “Course Offerings” section of our home page. This will take you to our training portal, where you can create a new user account, and view our entire course catalog.

How much does each course cost?

Hovering your mouse over the desired course in the “Course Offerings” section brings up a small window which displays relevant course information, including course cost, and duration.

Can I get a refund if I am not satisfied with the course?

For most courses yes a refund is available if you request one before you start lesson three. A refund is not available for the CQM-C course. Visit each course’s page for additional information.

Is my course information secure?

Yes, each registered student has their own unique login which ensures that only the appropriate authority can login to view their own content.

What internet browsers are supported with your courses?

Our support team has gone through great lengths to ensure compatibility of our learning system across all browsers are platforms. Currently, our system supports browser compatibility within Microsoft Edge, Firefox, and Google Chrome. Other browsers may or may not have full functionality.

Are my courses available 24/7?

The beauty of online e-learning systems is that it is available to the student at all times, enabling them to work around their own schedule. Currently our courses are available 24 hours a day, seven days a week, and we try our best to ensure the best learning experience possible.

Will I get a certificate for completing my course?

Upon satisfactorily completing a course, you will be able to download a course completion document which guides you through all course completion activities, including the printing of your course completion certificate, which is personalized and dated.

How do I navigate through the course menu?

We send a welcome guide to all new and returning students. It provides a step-by-step guide to navigate our courses and tips and tricks to get the most out of your training.